Elodos FAQ

Elodos is a peer-to-peer travel connection platform operated by Omega Om Ltd, a company registered in England and Wales (Company No. 16980858). Elodos connects individual travellers who need help (Seekers) with travellers already heading to the same destination (Co-travellers).

The platform offers two services: parcel transport (personal items up to 2kg carried by a Co-traveller on your route) and travel companionship (moral support for travellers who need a friendly companion on their trip).

Elodos is not a courier service, logistics provider, or caregiving agency. It is a technology platform that facilitates connections between individuals.

Elodos is a connection platform, not a courier, logistics provider, or delivery service. Elodos does not transport, handle, store, or deliver parcels.

Instead, Elodos connects a Seeker (someone who needs a parcel carried or travel companionship) with a Co-traveller (someone already travelling to the same destination). The Co-traveller carries the parcel as a personal favour or for a nominal charge agreed between both parties. All arrangements are peer-to-peer and non-commercial.

Elodos is a trading name of Omega Om Ltd, registered in England and Wales (Company Registration Number: 16980858). The company is registered with the UK Information Commissioner's Office (ICO Registration: ZC104108).

Yes. Elodos serves travellers on any route, in any country, worldwide. The platform is global. You can post requests or offer help on any travel route.

Elodos is launching as a web application accessible through your browser at elodos.com. iOS and Android mobile apps are planned for future release. The web application is designed to work on mobile devices.

Elodos generates revenue through connection call fees charged when a Seeker and Co-traveller agree to connect. Current pricing: single call at £4.99, two-pack at £7.99, three-pack at £9.99.

The platform does not charge commission on any payments between users. Co-traveller service charges (if any) are settled offline between users. Elodos is operated by Omega Om Ltd, a company registered in England and Wales.

Peer-to-peer means individual-to-individual. Elodos connects one person who needs help with another person who is already travelling. There is no company, warehouse, or commercial operation in between. Both parties are private individuals acting in a personal capacity.

A Seeker is someone who posts a request on Elodos. This could be a request to have a personal parcel carried to a destination, or a request for a travel companion.

A Co-traveller is someone who is already travelling to a destination and offers to help a Seeker by carrying their parcel or providing companionship during the trip. Co-travellers may help for free (as a community gesture) or for a nominal charge agreed between both parties.

You (the Seeker) post a request stating your parcel details, the origin, and the destination. The parcel must be a personal item weighing no more than 2kg.

A Co-traveller who is already heading to your destination sees your request and offers to carry the parcel. Once both parties agree, a connection is made through the platform. You arrange the handover directly.

The Seeker does not travel. The parcel is carried by a Co-traveller already heading to the destination.

If you need moral support during a trip (for example, an elderly traveller flying alone for the first time, or someone anxious about getting through airports), you post a companionship request as a Seeker.

A Co-traveller already on the same route offers to accompany you. This is not a caregiving, escort, or security service. It is informal, personal support from a fellow traveller.

After creating your account, you can post a request for either parcel transport or travel companionship. You provide details about your needs, your route, and your travel dates.

The platform displays your request to potential Co-travellers on matching routes. Your personal contact details remain hidden until both parties accept a connection.

Elodos shows Seekers and Co-travellers who are on compatible routes. Both parties browse requests and offers. When a Seeker and Co-traveller want to connect, both must agree. A connection call is then initiated through the platform.

A connection call is the mechanism through which Elodos connects a Seeker with a Co-traveller. Once both parties express interest, a connection call enables them to coordinate.

Connection calls are priced as follows: single call at £4.99, two-pack at £7.99, three-pack at £9.99. All fees are displayed before you commit.

After a connection is accepted and the connection call fee is paid, your contact details are shared with the other party. You coordinate the parcel handover or travel arrangements directly.

Any nominal charge between Seeker and Co-traveller is agreed between both parties and settled offline (not through the platform).

If no matching Co-traveller is found, the platform will display a message encouraging you to check back. In future phases, Elodos will introduce a preferred partner network of courier and travel companies that can serve as alternatives when no peer match exists. This feature is being developed.

Elodos does not control delivery timelines. Your parcel travels with a Co-traveller who is already heading to the destination on their own schedule. Delivery timing depends entirely on the Co-traveller's travel dates.

You can see travel dates when browsing Co-traveller profiles and coordinate timing after connecting.

Parcels must weigh no more than 2kg in total. When posting a request, you provide the parcel's weight, length, width, and height. The parcel must fit within a Co-traveller's personal luggage and comply with airline baggage restrictions.

There are no platform-imposed dimension limits beyond the 2kg weight cap, but practical limits apply based on what a traveller can carry.

After both parties accept a connection and the connection call fee is paid, your contact details (name, email, phone number) are shared with the other party. You then coordinate directly using your preferred communication method.

Before the connection is accepted, all contact details remain hidden.

If you need to change your travel dates before a connection is made, update your request on the platform. If you have already connected with another user, contact them directly to discuss changes.

Connection call fees are non-refundable, so date changes after connection are coordinated between users. The platform does not manage travel schedules.

Elodos is designed with trust at its core. The platform masks your contact details, travel details, and identity until both parties accept a connection. You choose who to connect with. Co-travellers have the right to refuse any parcel or request. Elodos enforces strict policies against prohibited items and commercial use.

That said, the platform connects individuals who are strangers. Interactions carry inherent risks. You are responsible for evaluating the suitability of any user or transaction and for taking appropriate precautions. Meet in public places when handing over parcels. Never share bank details, passwords, or government IDs through messages.

Elodos does not verify user identities, backgrounds, or travel documents. Account registration requires valid information, and one account per person is enforced. Elodos does not conduct background checks, identity verification, or document authentication.

You should exercise your own judgment when interacting with other users.

Your personal contact details (name, email, phone number) and travel details remain hidden from other users until both parties accept a connection and the connection call fee is paid. This prevents unsolicited contact and protects your privacy during the browsing and matching phase.

Elodos maintains a comprehensive prohibited items list. Prohibited categories include: weapons and explosives, controlled and illegal substances, hazardous materials (flammable, corrosive, toxic, radioactive), certain biological and organic materials, cash and high-value items exceeding legal limits, counterfeit goods, and items subject to import/export restrictions.

This list is not exhaustive. You must independently verify the legality of items in all relevant jurisdictions. Full details are in Schedule A of the Terms and Conditions.

Before agreeing to carry any parcel, verify the contents yourself. Do not carry anything you have not personally inspected. Meet the Seeker in a public place. Confirm the parcel weighs no more than 2kg.

Check that the contents comply with airline regulations, customs rules, and the Elodos prohibited items list. You have the right to refuse any item for any reason. You are personally responsible for anything you carry through customs and security.

Contact Elodos at support@elodos.com to report any concerns about another user, suspicious activity, prohibited items, or policy violations. For legal matters, contact legal@elodos.com.

All users must provide accurate information, use the platform for personal (non-commercial) purposes only, comply with all applicable laws including customs and airline regulations, avoid prohibited activities, and treat other users with respect.

Both Seekers and Co-travellers are independently responsible for their own actions and compliance with the law.

Elodos is a technology platform that facilitates connections. The platform does not guarantee delivery, supervise users, or control user conduct.

If a Co-traveller fails to deliver your parcel, attempt to resolve the matter directly with the Co-traveller. If that fails, contact support@elodos.com. The platform bears no liability for parcel loss, damage, or non-delivery. This risk is inherent in peer-to-peer arrangements.

Non-perishable, properly packaged food items (such as dry snacks, sweets, or spices) are not prohibited by Elodos, provided they comply with airline regulations and customs rules in both the origin and destination countries.

Perishable food items requiring refrigeration are prohibited. Many countries restrict meat, dairy, fresh produce, and certain plant-based products. Check import restrictions for your specific destination. The Co-traveller has the right to refuse any item.

Elodos charges connection call fees when a Seeker and Co-traveller agree to connect. Current pricing: single connection call at £4.99, two-pack (two connections) at £7.99, three-pack (three connections) at £9.99.

All fees are displayed before you commit. There are no hidden charges.

Payments are processed through secure third-party payment providers. Fees are quoted in British Pounds (GBP). If you pay in another currency, exchange rates are determined by the payment provider, and any currency conversion costs are your responsibility.

Fees are generally non-refundable once a transaction has been initiated. Refunds may be considered at Elodos's sole discretion in limited circumstances: technical errors causing duplicate charges (verified by Elodos), failure to deliver platform services due solely to Elodos's fault, or where required by mandatory consumer protection laws.

Refund requests must be submitted within 14 days of the transaction date to support@elodos.com.

Connection call fees are generally non-refundable once a transaction has been initiated. Before purchasing a connection call, review the Co-traveller's profile and travel details to confirm compatibility.

If you have not yet purchased a connection call, you have no obligation to proceed. For technical issues (such as duplicate charges), contact support@elodos.com within 14 days.

Elodos is a community platform, not a gig economy marketplace. Co-travellers may offer their help entirely for free as a community gesture. Alternatively, a Co-traveller may quote a nominal charge for their help.

This charge is agreed between the Seeker and Co-traveller directly and settled offline (not through the platform). Elodos does not facilitate, process, or take commission on payments between users.

No. Elodos will not charge any fees that have not been clearly disclosed to you before the relevant action or transaction. All fees, charges, and costs are transparently displayed on the platform.

Users are solely responsible for any taxes, duties, or levies arising from their use of the platform or their agreements with other users. Elodos does not provide tax advice. If you receive payment from another user, consult an independent tax advisor about your obligations in your jurisdiction.

Elodos collects data you provide during registration (name, email, date of birth, phone number), data related to your use of the platform (requests, connections, messages, transaction records), and technical data collected automatically from your device (IP address, device ID, browser type).

Full details of all data categories are in the Privacy Policy.

No. Elodos does not sell personal data. Elodos does not share personal data with third parties for their independent marketing purposes without your consent.

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data in certain circumstances, restrict processing, object to processing, and receive your data in a portable format.

To exercise any of these rights, contact privacy@elodos.com. Elodos will respond within one month.

You can close your account at any time. To request deletion of your personal data, contact privacy@elodos.com.

Some data may be retained where required by law (for example, transaction records required under the Companies Act 2006 and HMRC obligations). Elodos will explain what data is retained and why.

Elodos implements technical and organisational security measures including encryption, access controls, regular security testing, employee security training, and vendor security assessments.

No system is completely secure, but Elodos commits to prompt action if a breach occurs. In the event of a data breach, Elodos will notify the relevant supervisory authority within 72 hours and notify affected individuals if the breach poses high risk.

Yes. Elodos uses cookies and similar technologies for essential platform functionality, security, and (with your consent) analytics and preferences. You can manage cookie preferences through the platform's cookie settings.

Full details are in the Privacy Policy.

You must be at least 18 years old and acting as an individual (not a company or organisation). Commercial operators, courier services, logistics companies, freight forwarders, and their representatives are prohibited from using the platform. One account per person.

Visit elodos.com and follow the registration process. You will need to provide your name, email address, date of birth, and other required information. By creating an account, you agree to the Terms and Conditions and Privacy Policy.

Yes. Roles on Elodos are flexible. You can post requests as a Seeker and offer help as a Co-traveller. You can switch between roles at any time.

No. Each person is limited to one account. Creating multiple accounts is a violation of the Terms and Conditions and may result in suspension or termination of all accounts.

You can close your account at any time. Contact support@elodos.com to initiate account closure. Upon closure, Elodos will retain certain data as required by law but will delete other personal data in accordance with the Privacy Policy.

All users must be at least 18 years old. Children cannot create accounts or use the platform independently.

A parent or guardian who is a registered user (18+) may request travel companionship on behalf of an accompanied child. The child must travel with the registered adult. Elodos is not a childcare or unaccompanied minor service.

The Terms and Conditions are governed by the laws of England and Wales. Elodos is operated by Omega Om Ltd, registered in England and Wales.

First, contact Elodos at legal@elodos.com to attempt informal resolution. Elodos will work with you for 30 days to resolve the issue. For claims under £10,000, you may also use the small claims court process.

Your statutory consumer rights under the Consumer Rights Act 2015 are not affected.

No. Elodos is a technology platform that facilitates connections. Elodos does not transport, handle, store, or deliver parcels. Elodos bears no responsibility for any loss, damage, seizure, confiscation, delay, or non-delivery of any parcel. Responsibility rests with the Seeker and Co-traveller involved in the arrangement.

Yes. Both Seekers and Co-travellers are independently responsible for compliance with all applicable laws, including customs regulations, airline rules, and import/export restrictions in the countries of origin, transit, and destination.

Elodos does not provide customs advice. The 2kg parcel limit helps stay within personal-use thresholds, but you must verify requirements for your specific route.

Nothing in Elodos's Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 (UK) or equivalent consumer protection legislation in your jurisdiction. These rights cannot be excluded or limited by contract.

No. Elodos is exclusively for personal, non-commercial use by individual travellers. Using the platform for business purposes, acting as a professional courier, or misrepresenting commercial goods as personal items is strictly prohibited and will result in account termination.